Privacy Policy

This Privacy Policy explains how Lindenhurst Towing Service ("we," "our," or "us") collects, uses, and protects your personal information when you contact us, use our services, or visit our website at www.lindenhursttowservice.com (the "Site"). We are committed to handling your information with care and transparency. By using our Site or services, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information in a few different ways:

• When you contact us by phone: We may collect your name, phone number, address or location, and details about your vehicle and the service you need.
• When you submit a form on our Site: We collect the information you enter, which may include your name, email address, phone number, and message.
• Automatically when you visit our Site: We may collect technical data such as your IP address, browser type, pages visited, and time spent on the Site. This data is collected through cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect to:

• Respond to your service requests and provide towing or roadside assistance
• Communicate with you about your service, including confirmations and follow-ups
• Process payments and maintain billing records
• Improve our website and services based on how people use them
• Comply with legal obligations and protect against fraudulent or unlawful activity

We do not use your personal information to send unsolicited marketing emails or texts unless you have specifically opted in to receive them.

3. Cookies and Tracking

Our Site may use cookies, which are small text files stored on your device, to improve your browsing experience and understand how visitors use our Site. You can control cookie settings through your browser. Disabling cookies may affect some features of the Site. We may also use third-party analytics tools such as Google Analytics to help us understand Site traffic. These tools have their own privacy policies, which we encourage you to review.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• With service providers: We may share your information with trusted vendors who assist us in operating our business, such as payment processors or dispatch software providers. These parties are required to keep your information confidential.
• As required by law: We may disclose your information if required to do so by law, court order, or government request, or to protect the rights, safety, or property of our company or others.
• In a business transfer: If our business is sold, merged, or acquired, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes. When your information is no longer needed, we delete or anonymize it in a secure manner.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes using secure communication channels and limiting access to your information to employees who need it to perform their job functions. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information, subject to legal requirements
• The right to opt out of certain data uses

To exercise any of these rights, contact us at the information below. We will respond to your request within a reasonable timeframe.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external sites you visit.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take steps to remove it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Your continued use of our Site or services after any update constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out to us:

• Lindenhurst Towing Service
• 82 Heling Blvd, Lindenhurst, NY 11757
• Phone: (934) 333-0128
• Email: team@lindenhursttowservice.com